FFN #45: It’s Time to Break Up

👋 It’s Time to Move On

Knowing when it’s time is tricky and if you’re anything like me your people-pleasing personality will likely stay longer than you need to. Let’s go through a few ‘red flags’ which are signs it’s time to get out:

• Consistent Scope Creep: If a client repeatedly asks for more work than originally agreed upon without additional compensation, it may be time to reconsider the relationship. 

• Lack of Communication: Effective communication is key to a successful client relationship. If a client is unresponsive, dismissive, or consistently unclear about their needs - it’s time to go! 

• Unreasonable Demands: Clients who expect immediate responses, unrealistic results, or 24/7 availability are not worth the effect on your health. 

• Misalignment of Values: Sometimes, you and your client may simply not see eye to eye on important issues, whether they are ethical, professional, or creative. When your core values don't align, it’s difficult to produce work that satisfies both parties.

• Financial Issues: If a client consistently delays payments, disputes invoices, or refuses to honor the agreed-upon rates - run!

👩🏽‍🍳 Preparing

Before you end a client relationship, it's essential to prepare so you can protect yourself during the process. First up, always review your contract! Please make sure you understand the terms of your agreement, including any clauses related to termination. This will help you avoid potential legal issues.Keep a detailed record of all problematic interactions, unmet obligations, and attempts to resolve issues. This documentation can be invaluable if the client disputes your decision. Make sure you develop a plan for wrapping up current projects, including timelines and deliverables. This demonstrates professionalism and helps maintain your reputation, you never know who they might speak to!

👩🏽‍💻 If You’re Lost

When you’re ready to end the relationship, but are lost for words, use these strategies and templates to do so gracefully and professionally. 

The Formal Email

Subject: Termination of Services

Dear [Client’s Name],

I hope this message finds you well. After careful consideration, I have decided to terminate our professional relationship effective [end date].

While I have enjoyed working on [specific projects], I believe that this decision is in the best interest of both parties. I will ensure that all current projects are completed to the best of my ability by [specific date].

Thank you for the opportunity to work together. I wish you all the best in your future endeavors.

Sincerely, [Your Name]

If you’re after a few extra templates, you can find them on our blog! 

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